Performance Pledges


Objectives, mission and values of the Cultural Affairs Bureau

Objectives: Beginning in Macao but with eyes fixed upon the world, this Bureau is dedicated to Cultural development and the promotion of a culture of excellence, as well as its passing on to future generations.

Mission: Safeguard of Cultural Heritage, promotion of the taste for the Arts, support of community associations, stimulate and support of talents in Arts and Culture and the development of local cultural and creative industries, so that the unique cultural characteristics of Macao can stand out in the development of the Pearl River Delta Region and this territory can continue to play a vital role in the cultural exchange between East and West.     

Values: Imprint Culture in the spirit of the city through the conservation and promotion of Cultural Heritage. 

Efficiency Goals of Services Provided

List of Services Provided

N.º

Subunit

Description of Services

Efficiency targets to achieve

Expected rate of success

1

Macao Central Library

Issue of Reader Card

First issue: 10 minutes 

Extension: 8 minutes 

Declaration of loss: 8 minutes 

Reissue: 15 working days

100%

2

Macao Central Library

Loan and return

With the exception of books in warehouse

Loan: 2.5 minutes 

Extension of the loan period: 2.5 minutes

Return: 2.5 minutes

Declaration of loss: 5 minutes

100%

3

Macao Central Library

Duplication of documentation

Immediate processing of requests

100%

4

Macao Central Library

Processing of Applications for  International Standard Book Number (ISBN)

3 working days

100%

5

Macao Central Library

Processing of Applications for International Standard Serial Number (ISSN)

3 working days

100%

6

Macao Central Library

Processing of Applications for International Standard Recording Code (ISRC)

3 working days

100%

7

Macao Central Library

Consultation and reference services of Macao

5 working days

100%

8

Macao Central Library

Processing of requests for “Visits to libraries under the Cultural Affairs Bureau”

3 working days

95%

9

Macao Conservatory

Procedures for Enrolment of Students

Processing of application forms, related documents and payment of fees in 15 minutes (does not include waiting time)

95%

10

Macao Historical Archive

Access to the historical archives –  processing of requests for access to files on microfilm

Deliver the files requested in 30 minutes, upon receipt of the consultation request

100%

11

Macao Historical Archive

Processing of consultation requests of files on microfilm

Microfilm copying, up to a maximum of 20, at the time the request is made; processing of requests for the copy of 20 to 100 microfilms in 3 working days

100%

12

Macao Museum

Processing of requests for school and association visits to the Museum

Respond to requests for visits to the Museum in 5 working days

95%

13

Macao Museum

Processing of requests for school and association visits to the Museum

Respond to requests for visits to the Museum in 5 working days

95%

14

Performance Classification Committee

Processing of requests for permission for the production and filming of fiction films, documentary, advertising or other films in Macao

Evaluate applications in 20 working days and subsequent notification of the applicant.

98%

15

Studies,  Research and Publication Division

Academic Research Grants – publishing of evaluation results of  applications

Grants starting in April each year (applications until the 30th of November of the previous year): inform candidates of the Evaluation Committees’ decision in March of that year.

Grants starting in September each year (applications until the 31st of March): inform candidates of the Evaluation Committees’ decision in August of that year.

95%

 

Suggestions and complaints

The Cultural Affairs Bureau welcomes and encourages suggestions, comments and complaints with regards to the services it provides. These can be presented in person at the Cultural Affairs Bureaus’ building or by telephone, sent by fax, e-mail or letter to: 

Address: Edif. do Instituto Cultural, Praça do Tap Siac, Macau

Tel: (853)2836 6699 (during office hours)

Fax: (853)2836 6899

Email: webmaster@icm.gov.mo

Website: www.icm.gov.mo

Citizens Satisfaction Report

Quality and efficiency of services

Contact

Address: Edif. do Instituto Cultural, Praça do Tap Siac, Macau

Tel: (853)2836 6699 (during office hours)

Fax: (853)2836 6899

Email: webmaster@icm.gov.mo

Website: www.icm.gov.mo