In order to reinforce the admission and ticketing management for the programmes of “Joe Hisaishi 360” series, part of the 35th Macao International Music Festival, and to avoid tickets scalping or tickets being used for promotional or commercial purposes, the Cultural Affairs Bureau (IC) announces the arrangements of ticket purchases by waitlisted applicants, refund and admission with identity verification as follows:
1. Arrangements of ticket purchases by waitlisted applicants
Tickets for the “Joe Hisaishi 360” series (including “Joe Hisaishi presents Music Future”, “The Legends” and “Spirited Away”) will be open for sale through registration and random draw. Seating for the programmes will be allocated randomly by computer ballot. The first-round ticket sales were concluded. Those not selected in the first-round random draw can check the waiting list via the online registration system（www.macauticket.com/JoeHisaishi360） from 3pm on 23 September 2023. Successful waitlisted applicants will receive an SMS notification on the same day and will be able to purchase tickets from 3pm on 23 September to 11:59pm on 27 September. Those who fail to purchase the tickets within the designated period will be deemed as having forfeited their right of ticket purchase without further notice.
2. Arrangements for admission with identity verification
All purchased tickets for the programmes of “Joe Hisaishi 360” series are non-transferable. Change of the programme or of the name of the ticket holder are not allowed. Successful purchasers will automatically become the principal ticket holders. Principal ticket holders must be one of the spectators. All spectators must undergo ticket inspection and will receive a one-time entry permit upon admission. Principal ticket holders must present their registered original identity document and ticket for verification from 6pm on the day of the performance at the Macao Cultural Centre and will then receive a one-time entry permit. All ticket holders must present their tickets and one-time entry permit simultaneously to enter the venue of the performance from 7:30pm. Principal holders with two tickets must arrive at the Macao Cultural Centre with their companions at the abovementioned time and undergo ticket inspection and will receive a one-time entry permit upon admission. Any damage on the tickets and one-time entry permit will be deemed invalid. The ticket holders will be denied admission and the tickets will be cancelled and not refunded.
3. Refund arrangements
In response to the abovementioned arrangements for admission with identity verification, the organizer has arranged ticket refunds for ticket holders who are unable to attend the concert. They may apply for a refund at the Macau Ticketing Network by presenting their intact tickets. It is important to note that principal ticket holders must be one of the spectators. The principal ticket holder who is unable to attend the concert must apply for a refund for two tickets. From 21 to 27 September, ticket holders can receive a full refund of the face value of the tickets. From 28 September to 13 October, ticket holders can receive a refund of half of the face value of the tickets. From 14 October, no refund will be made. If tickets are still available after the refund deadline, the organizer will successively notify the waitlisted applicants to purchase tickets according to the sequence of the random draw results. Ticketing hotlines and enquiries of the Macau Ticketing Network: 2855 5555; online ticketing: www.macauticket.com.
The Cultural Affairs Bureau has established a communication mechanism with the Judiciary Police (PJ) and reminds the public to purchase tickets from the event organizer or its authorized ticketing point, in order to avoid online fraud and combat illegal activities. If any member of the public suspects that they have been deceived or victims of crime, they should contact the PJ immediately through the hotline no. 993.